Privacy Policy

Welcome to Bay Area Behavioral Health. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Demographic Information: Age, gender, and date of birth
• Health Information: Medical history, treatment information, and insurance details
• Payment Information: Credit card details and billing information (processed securely through our payment processor)
• Communication Data: Records of your correspondence with us

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, time spent on pages, and navigation paths
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze usage patterns

2. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process appointments and manage your care
• To communicate with you about appointments, services, and updates
• To process payments and insurance claims
• To improve our website and services
• To comply with legal and regulatory requirements
• To send promotional materials (with your consent)

3. Information Sharing and Disclosure

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for billing and claims processing
• Service providers who assist with our operations
• Legal authorities when required by law

We will never sell your personal information to third parties.

4. HIPAA Compliance

We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) will be handled in accordance with HIPAA regulations.

Our Notice of Privacy Practices, which describes how we may use and disclose your protected health information, is available upon request and will be provided to you at your first appointment.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure servers and networks protected by firewalls and encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure transmission of sensitive data using SSL/TLS encryption
• Regular staff training on data protection

While we take reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Restriction: Request restrictions on how we use your information
• Objection: Object to certain processing of your information
• Portability: Request transfer of your data to another organization
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve our website and services
• Deliver targeted advertisements (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

8. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after we post any modifications constitutes your acknowledgment of the modified policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

For privacy-related concerns or to exercise your rights, please contact our Privacy Officer at the email address above.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for payment purposes
• Service providers who assist in our operations
• When required by law or to protect our rights

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request corrections to your information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with a regulatory authority

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: